Contact Us
Welcome to Jemvoxo. If you have a question about an order, delivery, a return, or a product listed on our website, our customer support team can help you find the information you need.
Customer Support
Website: https://jemvoxo.com
Support Email: service@jemvoxo.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
You may contact us by email at any time. Messages received outside business hours will be reviewed during the next available support period. Please include your order number, the email address used for your purchase, and a short description of your question when contacting us about an order. Do not send payment card numbers or account passwords by email.
Order and Delivery Assistance
For help with order confirmation, delivery tracking, address corrections, or a missing or damaged parcel, please contact our support team. If your order has already been dispatched, some changes may no longer be possible. We will review your request and explain the available next steps.
Returns and Refunds
Before sending any product back, please email us with your order number and the reason for your request. Our team will provide return instructions and, where a return is authorized, the appropriate return destination. Our registered business address below is not a return receiving address unless we specifically instruct you otherwise.
Business Information
Operating Company: Shenzhen Xue Mingxiang Trading Co., Ltd.
Registered Address: Room 2123, 2nd Floor, Block B, Electronic Science and Technology Building, No. 2070 Shennan Middle Road, Fuqiang Community, Huaqiangbei Subdistrict, Futian District, Shenzhen, Guangdong Province, China
Customer Support Email: service@jemvoxo.com
We appreciate your interest in Jemvoxo and look forward to assisting you.