Return & Refund Policy
1. Return Request Window
Jemvoxo accepts eligible voluntary return requests made within 30 calendar days after an order is delivered. Please contact us before returning an item so we can review eligibility and provide the correct instructions. This voluntary policy does not reduce any additional rights you may have under applicable consumer protection law.
2. How to Request a Return
- Email service@jemvoxo.com with your order number, the item you wish to return, and the reason for your request.
- If the item is damaged, defective, or incorrect, include photographs and a description of the problem where reasonably possible.
- Our support team will review the request and provide next steps, including the authorized return destination if a physical return is needed.
- Pack the item securely and follow the return instructions. Keep proof of shipment and any tracking number.
Do not send an item to our registered business address without an explicit return instruction. The correct return destination may be different from the registered address.
3. Return Eligibility and Item Condition
For ordinary change-of-mind returns, items should be unused, in the condition received, and accompanied by the original packaging and accessories where reasonably necessary to process the return. You may inspect an item as reasonably necessary to determine its nature and characteristics. We will not apply these conditions in a way that removes mandatory rights for defective, damaged, or misdescribed goods.
Certain items may be non-returnable for hygiene, safety, customization, perishability, or other reasons where such exceptions are permitted by applicable law and clearly disclosed with the product or during checkout. These exceptions do not override statutory remedies.
4. Damaged, Defective, or Incorrect Items
If an item arrives damaged, is defective, does not match its description, or is not what you ordered, please contact us promptly. We will review the issue and offer an appropriate remedy, which may include repair, replacement, refund, or another solution required by law. Where we request a return because of our error or a covered defect, Jemvoxo will cover reasonable applicable return shipping costs or arrange a lawful alternative.
5. Return Shipping Costs
For an eligible voluntary return due solely to a change of mind, the customer is responsible for return shipping costs unless applicable law or an expressly stated offer requires otherwise. For damaged, defective, or incorrect items, we will cover applicable return costs or provide another lawful remedy. Any original delivery charges will be handled as required by the rules applicable to the particular return.
6. Return Inspection and Decision
After a returned item reaches the authorized return location, we may inspect it to confirm the order, item condition, and the reason for return. We will notify you about the outcome. If information or clarification is reasonably needed, we will contact you using the email associated with the order. We do not charge a restocking fee for eligible returns under this policy.
7. Refund Method and Timing
For an approved refund, Jemvoxo will generally initiate payment back to the original payment method within 10 business days of approval, or sooner where required by applicable law. The financial institution or payment provider may need additional time to post the credit. The time at which you see the funds in your account can therefore differ from the date on which we initiate the refund.
If the original payment method cannot receive a refund, we will coordinate an appropriate lawful alternative. We will not ask you to disclose a full payment card number by email.
8. Order Cancellation
If you need to cancel an order, contact service@jemvoxo.com as soon as possible. We will try to honor requests made before dispatch. A cancellation may not be possible once an order has been processed or shipped. Any mandatory cancellation or withdrawal rights under the laws applicable to your order remain in effect.
9. Exchanges
If you prefer an exchange, contact our support team. An exchange depends on product availability and the circumstances of your request. Where an exchange is not possible, we will explain any available return or refund options consistent with applicable law.
10. Consumer Rights
This policy provides voluntary service terms in addition to legal protections. Nothing here excludes, restricts, or delays rights that cannot be waived, including statutory rights in relation to defective or nonconforming products. Where local law requires a different return period, cost allocation, refund deadline, or remedy, the mandatory rule prevails.
11. Contact Information
Jemvoxo: https://jemvoxo.com
Email: service@jemvoxo.com
Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Shenzhen Chunmingxiang Trading Co.,Ltd.
Registered Address: Room 2123, 2nd Floor, Block B, Electronic Science and Technology Building, No. 2070 Shennan Middle Road, Fuqiang Community, Huaqiangbei Subdistrict, Futian District, Shenzhen, Guangdong Province, China